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Report A New Claim

Download a claims report form (email or mail the completed form to the or email or mailing address noted below based on your region/country)

North America
AXA XL Claims P.O. Box 211547 Dallas, TX 75211
South/Central America
UK Motor Claims
+44 0370 6000 952
AXA XL PO Box 43 Civic Drive, Ipswich IP1 2LG
UK Non-Motor Claims
Follow Up on Existing Claims / General Claims Inquiry

Download a claims inquiry form (email or mail the completed form to the email or mailing address noted below based on your region/country)

North America
1-877-720-8844 (from inside the U.S.) or 1-610-968-2600 (from outside the U.S.)
To mail documents on an existing claim: AXA XL Claims P.O. Box 211547 Dallas, TX 75211
South / Central America
UK Motor Claims
+44 0370 6000 952
AXA XL PO Box 43 Civic Drive, Ipswich IP1 2LG
UK Non-Motor Claims
Available Online Services

For clients or brokers using our online claims tools, please click the following to access your logon screen.


ACS Client Dashboard

Employer's Liability Register

If you are a client or broker and have a question about available online claims tools, please reach out to your Claims or Underwriting contact.

#1 In customer satisfaction & broker favorability

For the third year in a row, we have been ranked highest in customer satisfaction among large commercial insurers in North America by JD Power.

1200 Claims Experts

Over 1200 claims experts worldwide to get you back to business fast.

200+ Countries & Territories

With teams all over the world, we understand your local and unique challenges.

Our Claims Promise

When you buy an insurance policy, you're buying a promise. Our promise is to deliver an exceptional claims experience. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us.

  • Global reach, local empowerment - Our Claims professionals deliver uncompromisingly high levels of service and are positioned to manage covered claims in more than 200 countries and territories. We understand the nuances and unique challenges of local jurisdictions, and are locally empowered to address and resolve claims promptly and fairly.
  • Personalized service, proactive partner - We take a personalized approach to engaging with clients and brokers - to get to know your business, proactively share insights and best collaborate with you. We hold ourselves accountable, and value hearing from you on whether we're getting it right and how we can make it better.
  • Specialized expertise, resolution-focused - We are committed to excellence in everything we do. Our experienced claims professionals are specialized by line of business, industry and region. We put our expertise to work for our clients and stay resolution-focused at all stages of the claims lifecycle.

Serious about service and have been recognized for it

For the third year in a row, XL Catlin, now part of AXA XL, has been ranked Highest in Customer Satisfaction among Large Commercial Insurers in North America by J.D. Power. The company had the highest scores of all commercial insurers in the categories of service interaction, program offerings and claims study factors. #1 for both Overall Claims Service Satisfaction and Broker Favorability.

Ranked #1 by Gracechurch for both Overall Claims Service Satisfaction and Broker Favorability in 2017 and 2018.

Disclaimer: XL Catlin, now a part of AXA XL, received the highest score among insurers in the J.D. Power 2016-2018 Large Commercial Insurance Studies of customers’ satisfaction with their commercial insurance. Visit

Claims service testimonial
"AXA XL Claims professionals are always prompt in their responses and understanding in how a large company manages their claims. Can’t say enough about how AXA XL helps me to be informed and prepared when discussing insurance matters with my company C-suite."

Risk Manager
Claims service testimonial
“AXA XL Claims is one of the most professional, courteous, and skilled teams I work with. I’m at a large brokerage and work with all carriers and I can say with confidence that my associations with AXA XL Claims folks are always top notch and among the most impressive in the industry. Thank you!”

Claims service testimonial
“14 years and several hundred transactions, you never expect it to happen to you. I was extremely stressed at the situation, but from the first call to XL Catlin (AXA XL) claims, which was like calling in the Calvary, to my interaction with the attorney assigned to my case through completion, my experience was as positive and as pleasant as it could possibly be in these circumstances. I’m thankful that XL Catlin (AXA XL) was there for the rescue. Thank you!”